Accessibility Statement
Version 1.0 — last updated 2 May 2026
This statement applies to VestiHeal, operated by Hypatia Clinic. We want as many people as possible to be able to use this app, and we are working towards conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and the NHS service standard for accessibility.
1. How accessible this app is
We aim to make VestiHeal usable for people who:
- navigate using a keyboard only;
- use a screen reader (e.g. VoiceOver, TalkBack, NVDA, JAWS);
- need high-contrast colours, larger text or reduced motion;
- have vestibular conditions sensitive to animation and movement.
Because vestibular symptoms are core to our user base, we provide a low-motion design by default: animations are gentle, optional, and respect your operating system's “Reduce motion” setting.
2. Known limitations
- Some guided exercise illustrations include movement; a static description is provided alongside.
- AI-generated text has not yet been audited for plain-English reading age in every flow.
- The clinician dashboard is optimised for desktop; mobile support is limited.
We are tracking these against WCAG 2.2 AA and aim to fix them in upcoming releases.
3. Reporting an accessibility problem
If you find something that isn't accessible, please email accessibility@hypatiaclinic.example. We aim to respond within 5 working days.
4. Enforcement
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you are not happy with our response you can contact the Equality Advisory and Support Service (EASS).
5. Technical information
VestiHeal is partially compliant with WCAG 2.2 AA. The non-compliances are listed in section 2. This statement was prepared on 2 May 2026 based on a self-assessment. A formal third-party audit is planned before any NHS deployment.